Last updated: August 10, 2026
Because flowers and floral products are perishable, made to order, and created with natural materials, all sales are final. Frenchies Flower Moments does not accept returns or exchanges.
No Returns or Exchanges
We do not accept returned flowers, arrangements, plants, gifts, vases, or other products. Please do not mail, ship, or bring an order back unless we specifically ask you to do so while resolving a reported problem.
When a Refund May Be Considered
A refund is considered only when an order has a fundamental, verified problem attributable to Frenchies Flower Moments. Examples may include:
- The wrong arrangement or product was provided.
- A substantial paid item or component was missing.
- The order was not delivered or made available for pickup because of our error.
- The arrangement was unusable when received because of serious damage or a significant quality issue present at delivery or pickup.
Eligibility is determined case by case after we review the order details and supporting information.
What Is Not a Fundamental Problem
Flowers are natural products, so color, size, shape, bloom stage, and overall appearance will vary. When a particular flower or container is unavailable, we may make a thoughtful substitution of similar style and comparable value while preserving the arrangement’s overall look and feel. These natural variations and reasonable substitutions do not qualify for a refund.
We also do not offer refunds for:
- Change of mind, personal preference, or a recipient declining the gift.
- Minor differences from a website photo or design inspiration.
- Incorrect names, addresses, dates, card messages, or other information supplied by the customer.
- Delivery problems caused by an unavailable recipient, an incorrect or incomplete address, denied access, or unsafe conditions.
- Normal aging, wilting, or damage caused after delivery by handling, temperature, sunlight, pets, lack of water, or failure to follow care instructions.
- Delays or service interruptions caused by circumstances reasonably outside our control.
Report a Problem Within 24 Hours
If something is fundamentally wrong with your order, contact us as soon as possible and no later than 24 hours after delivery or pickup. Include your order number, a clear description of the problem, and clear photographs of the full arrangement and the specific issue. Photos should be taken promptly after the order is received.
Because floral products change quickly, we may be unable to verify or remedy quality concerns reported after this window.
How Approved Problems Are Resolved
Once we confirm a qualifying problem, we will determine the appropriate remedy based on the circumstances. This may be a correction, replacement, store credit, partial refund, or full refund. A refund is issued only when the problem is fundamental and a refund is the appropriate remedy.
Approved refunds are sent to the original payment method. Processing time after we issue a refund is controlled by the payment provider or financial institution.
Cancellations and Order Changes
Contact us immediately if you need to request a change. Because we purchase materials and begin design work specifically for each order, cancellations, date changes, address changes, and design changes are not guaranteed. Once purchasing, preparation, design, or delivery has begun, the order remains final and non-refundable.
How to Contact Us
To report a problem, use the contact information on our website or reply to your order confirmation. Please include the order number and all supporting details so we can review the matter promptly.
This policy does not limit any rights that cannot be excluded under applicable law.